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Why does my delivery exceed standard courier capacity?
Short answer. The complete load is outside the supported weight, dimensions, volume or package-count limits. The website and API reject it rather than booking a driver who cannot carry it. Changing the requested vehicle only helps if a larger supported vehicle meets every limit.
Best for
- ✓ Understanding a rejected quote
- ✓ Correcting units or quantities
- ✓ Planning safe, separate deliveries
Limits and responsibilities
- • Do not reduce declared measurements to make a quote pass
- • Splitting into item rows does not change the combined load
- • Oversized individual items may still require separate assessment after splitting an order
How it works
- 01Check that weight and dimensions are per package, not the whole order
- 02Correct unit or quantity mistakes and request another quote
- 03Split suitable packages into genuinely separate deliveries, or arrange an assessed service
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