← All delivery answers
How do in-store pickup and same-day local delivery work together?
Short answer. Offer both from the same order. Customers who can come in collect it in store; for those who can't, a driver collects the same prepaid order from your counter and delivers it that day. With RentADriver the driver photographs the order at pickup, the customer tracks the driver live, and the handover is recorded with the recipient's name.
Best for
- ✓ Click-and-collect orders the customer can't come for
- ✓ Pharmacies, florists and gift shops with same-day demand
- ✓ Orders placed online and packed in store
Limits and responsibilities
- • The order must be prepaid; drivers don't pay on your behalf
- • Age-restricted goods aren't carried
- • Keep the store phone reachable in case the order isn't ready
How it works
- 01Customer chooses delivery instead of pickup
- 02Book the store pickup with the order reference
- 03Driver collects, photographs the order and delivers
- 04Proof lands on the order: photo, time, recipient name
Example
One order, collected or delivered
An illustration of a click-and-collect order that turns into a same-day delivery.
- 1Customer switchesOrder #2418Method
CollectSame-day delivery - 2Driver at the counterPickup photo · 11:52
- 3Tracked liveSame link for you and the recipient · ETA 12:24
- 4Proof on the orderDelivered 12:24Photo, time, recipient name
Go further
create_store_pickuptrack_deliveryget_proof_of_delivery